How to Avoid Chargebacks and Disputes on Your Number Store

A chargeback is when a customer asks their bank or card company to reverse a payment. For a small store, even a few can mean lost money, fees and trouble with your payment provider. Preventing them is much easier than fighting them.

Crypto first

Crypto payments can't be charged back. That's one reason most verification number stores rely on crypto gateways. telly.cat stores connect to gateways like Cryptomus, NOWPayments, OxaPay, Paymento, Plisio and Heleket.

Prevent confusion

Most disputes start with a surprise. Make these things clear before anyone pays.

• What they're buying. A number for receiving a code, not a long term phone line.
• That failed numbers are refunded automatically to their balance.
• Your rules on paying balance back out.

Answer quickly

A customer who feels ignored goes to their bank. A customer who got a reply in ten minutes usually doesn't. Keep your support contact visible and answer fast, even if it's just "I'm checking this".

Show them their history

Many "you took my money" messages are from customers who don't see that the refund already happened. Point them to their transaction history. Problem solved.

Watch for warning signs

• A brand new account depositing a large amount right away.
• Strange buying patterns that don't match normal use.
• Customers who get angry when asked a simple question.

When something looks off, slow down. Ask a question before processing anything big.

Keep records

If a dispute happens, you need proof. Order history, delivered codes and your messages with the customer. Your store keeps orders and transactions for you.

Connect a crypto gateway to your telly.cat reseller store from day one.

FAQ

Can crypto payments be charged back?

No. That's one reason verification number stores rely on crypto gateways.

How do I prevent payment disputes?

Explain what customers buy, show refund rules clearly and answer support quickly.