How to Add Staff to Help Run Your Number Store
Business guide ·
At some point your store gets busy enough that answering every message yourself isn't fun anymore. Adding a helper for support lets you focus on growth, or simply take a day off.
When it's time
- You can't answer tickets within an hour during the day.
- You're missing messages at night or on weekends.
- You spend more time on support than on marketing.
Add a manager
telly.cat stores let you add managers to your store. They get access to the day to day work, like support and customers. Owner-only settings like payments, domains and billing stay with you.
Who to pick
- Someone you trust. They'll see customer information.
- Someone who speaks your customers' language well.
- Someone in a different time zone, if you want to cover more hours.
Train them in a day
- Walk them through buying a number on your store as a customer.
- Explain refunds, cancel and ban.
- Show them the FAQ and your saved answers.
- Tell them what they can decide alone and what they should ask you about, like refunds of balance to a card or closing accounts.
Paying a helper
Common options are a fixed amount per week, a share of profit, or free balance for their own use when starting small. Agree on it clearly and in writing.
Stay involved
Read some tickets every week. You'll spot problems early and keep your customer service consistent.
Security
Give each helper their own login. Never share your owner account. If someone stops working with you, remove their access the same day.
Managers are available in every telly.cat reseller store.
FAQ
Can managers change payment settings on my store?
No. Payments, domains, billing, managers and custom code are owner-only.
When should I add a helper to my store?
When you can't answer tickets quickly or you spend more time on support than on growth.